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Nia support: The most asked questions, answered

Almost everything is fixed in two taps, and this is how. If yours is not here, write to us.

Write to us

Tell us what you were trying to do, what happened and which version of iOS you have. With that we almost never need to ask twice. Nia needs an iPhone with iOS 18 or later.

Email support help@niapersonal.com

The usual things

Six things, and how to fix them

Nia cannot hear me

  • Nia needs two permissions to understand you: Microphone and Speech Recognition.
  • If you said no, turn them on in Settings > Apps > Nia.
  • While it listens, you see the orange microphone dot at the top of the screen. If it is not there, it is not listening.

It does not create events or reminders

  • The permission is asked the first time you ask for an event or a reminder, not when you install the app.
  • For Nia to read and move events, and not only create them, Calendar needs full access: Settings > Apps > Nia > Calendars.
  • Reminders, in the same place: Settings > Apps > Nia > Reminders.

"Hey Nia" does not answer

  • The wake word is part of Plus and is turned on by hand, in Nia > Settings > Voice.
  • It works with the app open or in background audio mode. With the app closed, iOS lets no app listen.
  • Recognition happens on the iPhone itself, in the languages your iPhone understands offline. It also answers to "hey nia", "ok nia" and "hola nia".

Siri cannot find Nia

  • The phrases are "Hey Siri, talk to Nia" and "Hey Siri, ask Nia", in the language your Siri is set to. With the second one, Siri asks what you want to know.
  • If Siri answers "Open Nia and finish signing in first", open the app once and sign in to your account.
  • In the Shortcuts app, Nia's actions, such as Ask Nia and Talk to Nia, are ready to use in your shortcuts.

Your subscription

  • You manage and cancel it on the iPhone: Settings > your name > Subscriptions. When the period ends you go back to the free plan without losing your conversations.
  • If you change iPhone or reinstall, tap Restore purchases in Nia > Settings > Account, with the same Apple Account you paid with.
  • Refunds are handled by Apple, at reportaproblem.apple.com.

Deleting your account and data

  • In Nia > Settings, at the very bottom, tap Delete account. It asks you to confirm it is you.
  • It deletes everything Nia keeps for you: what it remembers, your conversations, your errands, your saved voices, your documents and your place in every group. It cannot be undone.
  • It does not cancel your subscription, which belongs to Apple: cancel it first in Settings > your name > Subscriptions. And if you want a copy, on Plus or Pro export it first in Nia > Settings > Memory; on the free plan, ask for it at help@niapersonal.com.
More help

If yours is not here

Frequently asked questions

The answers to what people ask most about Nia.

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What iOS will not allow

And what Nia does instead, point by point.

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What happens to your data

What stays on your iPhone and what leaves it.

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